Privacy Policy
Williams Advocates (operated by Aquire Consulting Australia Pty Ltd, ABN 90 371 309 537, Licence 091137L) is committed to providing quality buyer advocacy services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APPs may be obtained from the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses and phone numbers.
This Personal Information may be obtained in many ways including correspondence, telephone and video calls, email, via our website at williamsadvocates.com.au, from referral partners, from publicly available sources including real estate portals and title records, and from cookies.
We collect Personal Information for the primary purpose of providing buyer and vendor advocacy services, including property searches, due diligence, negotiation, and settlement support. We may also use your Personal Information for secondary purposes closely related to the primary purpose where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing. When we collect Personal Information, where appropriate and where possible, we explain why we are collecting the information and how we plan to use it. We do not guarantee website links or the privacy policy of authorised third parties.
Sensitive information is defined in the Privacy Act to include information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will only be used:
Where reasonable and practicable to do so, we collect your Personal Information only from you. In some circumstances we may be provided with information by third parties. In that case, we take reasonable steps to ensure you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including to third parties where you consent to the use or disclosure, and where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Williams Advocates will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification before releasing requested information.
It is important that your Personal Information is up to date. We take reasonable steps to make sure your Personal Information is accurate, complete and up-to-date. If the information we hold is not current or is inaccurate, please advise us as soon as practicable so we can update our records.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about this Privacy Policy, please contact us:
Melbourne, Victoria, Australia
charlie@williamsadvocates.com.au
If you are not satisfied with our response, you may contact the OAIC.